SUBJECT- COMMERCE (F.Y.B.COM)
1. India's service sector contributes to about
------------percent of the country's GDP.
a) 35%
b) 60%
c) 80%
d) 55%
ANS: B
2. India's service sector contributes to about ------------percent
of the total employment.
a) 35%
b) 50%
c) 70%
d) 65%
ANS: A
3. ------------ is an act or performance
offered by one party to another.
a) Goods
b) service
c) Ideas
d) Material
ANS: B
4. Services are generally ---------- in nature.
a) Tangible
b) intangible
c) demonstrable
d) non demonstrable
ANS: B
5. Services are produces and consumed
------------.
a) Simultaneously
b) different times
c) at all times
d) at alternate time.
ANS: A
6. ----------- services top the service export
in India
a) Business
b) software
c) financial
d) Accounting
ANS: B
7. Service sector provides revenue to the
government in the form of --------------.
a) Excise duty
b) custom duty
c) service tax
d) Income tax
ANS: C
8. In India, the current rate of service tax is
--------- on gross value of the service.
a) 15%
b) 12.36%
c) 17.75%
d) 18.60%
ANS: B
9. When customer expectations from a service
are met, it leads to customer ------------.
a) Satisfaction
b) dissatisfaction
c) delight
d) negligence
ANS: A
10. The highest level of expectations that
customer have about a service is termed as ----------- service
a) Desired
b) adequate
c) optimum
d) minimum
ANS: A
11. ---------- service refers to bottom level
of performance acceptable to customers.
a) Inadequate
b) adequate
c) desired
d) optimum
ANS: B
12. If service performance is within the zone
of tolerance, customers are likely to be---
a) Delight
b) dissatisfied
c) satisfied
d) neglected
ANS: C
13. ----------- refers to how a service product
is delivered to the customers.
a) People
b) process
c) Physical evidence
d) place
ANS: B
14. ----------- an element of marketing mix
bring operating revenues to the organisation.
a) Price
b) place
c) packaging
d) Physical evidence
ANS: A
15. ------------ provides cues about service
quality.
a) Product
b) Physical evidence
c) Promotion
d) Pace
ANS: B
16. ------------- is the first steps in any new
service development process.
a) Concept testing
b) Screening ideas
c) Idea generation
d) concept modification
ANS: C
17. Cost- benefit analysis is undertaken in
------------- step of new service development process.
a) Business analysis
b) market testing
c) concept testing
d) concept analysis
ANS: A
18. The service providers face the challenges
of ------------.
a) Tangibility
b) Intangibility
c) Serviceability
d) Delivery
ANS: B
19. ----------- cannot be separated from the
service provider.
a) Goods
b) Services
c) raw materials
d) Machinery
ANS: B
20. Services are highly -----------.
a) Durable
b) perishable
c) non perishable
d) storable
ANS: B
21. At present, FDI is allowed up to ---------
percent in single-brand retail trade.
a) 100
b) 51
c) 75
d) 65
ANS: A
22. At present, FDI is allowed up to ---------
percent in multi brand retail trade.
a) 100
b) 51
c) 75
d) 65
ANS: B
23. --------- is an example of non store
retailing.
a) Electronic retailing
b) Franchise store
c) Departmental store
d) Super market
ANS: A
24. Kirana store is an example of ---------.
a) Unorganised retailer
b) organised retailer
c) Electronic retailing
d) Departmental store
ANS: A
25. ----------- is an example of hyper markets.
a) Big Bazaar
b) Departmental store
c) Convenience store
d) Discount store
ANS: A
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